We would be delighted if you could join us to share the results of Grant Thornton’s 2025 Customer Loyalty and Experience Index (CLIX). A proprietary survey Grant Thornton has run annually since 2012 across over 100 UK financial services and retail brands.

During the session we will present insights specific to the UK Financial Service Subsectors including Retail Banking, Wealth Management, L&P and General Insurance, including how customers perceive engagement with their primary banking brand, experience loyalty, sentiment, engagement, purpose, and new for 2025 – customer views on the impact of mutuality, AI sentiment in financial services and Consumer Duty outcome testing.

During the event you will gain:

• A peer and out-of-sector benchmark of customer engagement
• Trending analysis across digital and traditional channels
• Actionable insights to inform your customer strategy, the development of your customer journeys and particular regulatory response

Date: 6th November 

Time: 11am to 12pm

Location: Microsoft Teams